Robin Hamilton

Robin Hamilton

19 March 2024
When Art Meets Science
Great customer advocacy combines art and science. This AMA Europe ’24 keynote explains why and explores the use of AI as a catalyst for new ways of working.

Throughout history, much of our communication was inextricably linked to art and faith. The enlightenment changed this by enabling the complexity of science and technology to be distilled, distributed and understood.

That’s what every customer story hopes to achieve: make technology accessible through mediums that speak to everyone. We’re constantly improving what we do because there are more ways of expression available to us than before. AI offers us no barriers to creativity in an environment where ideas are everything.

However, this sudden ease of creation is causing a flood of artificially generated ‘stuff’. Science allows everyone to create limitless content, not just AI-generated emails, but whole videos, images and stories.

 So, what is ‘art’ and what is ‘stuff’? And why does it matter?

 As marketers, as humans, we’re no longer sure that seeing is believing, so authenticity and humanity are becoming valuable currency. inEvidence CEO Robin Hamilton’s keynote explores how customer advocacy is needed more than ever and how AI combined with art can allow great things to happen. By combining the very best of art and science, we can cut through the ‘stuff’ and create compelling, authentic content that draws on human experience and speaks to it in equal measure.

HERE ARE SOME OTHER 'Video | Insights | Presentation' POSTS
How Do You Live Your Life?
How Do You Live Your Life?
Someone asked me a while ago: “How do you live your life?” It was such a simple question, but a powerful one. Most of us have a sense of the values that guide us, but saying them out loud, really owning them, is something quite different.

Other stories

How Do You Live Your Life?

Someone asked me a while ago: “How do you live your life?” It was such a simple question, but a powerful one. Most of us have a sense of the values that guide us, but saying them out loud, really owning them, is something quite different.

Slow & Steady not Built for Buzz

Advocacy marketers need a media mindset. Your customers are exciting, high-profile names, and the process of creating their advocacy story is the real marketing gold. Ditch the caution and start giving these stories the promotion they deserve.