Loyalty & community

Recruiting customers and creating content is only part of the puzzle. Modern advocacy focuses on loyalty and community programs that foster connection and develop stronger customer advocates.

Whether you’re looking to develop a loyalty program for your customers, create an online community, or launch a customer awards series; we’ve got you covered.

PROGRAM STRATEGY

PROGRAM MANAGEMENT

LOYALTY & COMMUNITY

PLATFORM SERVICES

CONTENT STRATEGY

Loyalty

What

Loyalty programs are designed to reward customers for their continued partnerships. While that sounds simple, creating a program that genuinely adds value and fosters engagement takes time and consideration.

How

Development of your loyalty program strategy, incorporating core processes and workflows, customer engagement, measurement, and return on investment.

Community

What

Creating your online community is only the first stage of the journey. Managing your customers, maintaining engagement, and measuring success are all essential parts of any ongoing community strategy.

How

Strategic content tailored to your needs: from high-level community strategy, to mapping customer onboarding workflows and developing content plans for ongoing engagement.

Awards

What

Building an awards program is a great way not only to recognise your advocates’ contributions and innovation, but also to build brand loyalty and reputation.

How

Virtual or in-person advice, guidance, and strategy to create awards programs from the ground up.